The allocation of bookings is carried out automatically through the EuroParcs booking system. Accommodations of owners who choose a Rental Owner or Investment Owner contract become part of the rental pool. Accommodations that participate in the rental pool do not receive higher priority than accommodations with a BEX contract. However, reservations for accommodations that are part of the pool can be optimized in order to create suitable availability through “planning board optimization.” This may result in the average occupancy rate of the accommodations in the pool being higher than the average occupancy rate of accommodations that are not part of the pool.
For clarification: accommodations with an RO, IO or BEX contract do have higher priority than accommodations with an Active Owner contract. Owners with an Active Owner contract explicitly choose to recruit guests for their own accommodation themselves.
The costs of daily maintenance, salaries and materials have risen in recent years due to external factors. As a result, the rates currently charged for park service contributions and other services do not accurately reflect the actual costs. We bear these costs together, but we want to prevent you from having to pay much more at once. With the bridging arrangement, we are gradually increasing the PSB, with you paying the full rate in 2028. This only applies if you purchased your home before 1 July 2025. This increase, and the bridging arrangement, is included in your personal offer.
The classification of high season, shoulder season and low season weeks is announced each year by 1 November for the next two years.
Owners can always request information from EuroParcs about which weeks are designated as high season, shoulder season and low season for the current and following calendar year.
The expected rental turnover is determined based on historical rental performance of the specific characteristics of your property compared to properties of the same type. We take into account the full availability of the property throughout the year. The location and facilities of the property, for example, influence the expected rental turnover.
StayXL bookings, also known as long-term or business rental bookings, mainly take place during the low and shoulder seasons and can be a nice addition to your rental results. In general, the months of July and August are excluded from StayXL rentals. If this does occur, higher rates will be applied (the current website price with a 5% discount).
When scheduling StayXL bookings, recreational occupancy is taken into account, as well as the local laws and regulations of the park in question. This is done in consultation with the park team and the respective owner of the property. Maximising recreational rentals is EuroParcs’ primary goal. StayXL bookings can help to improve the occupancy and rental results of a property. As an owner, you automatically agree to Stay XL bookings if you opt for a user model that involves renting out the property (with the exception of Active Ownership).
The rental pool only calculates the rental income and does not take into account the operational costs of the park. The pool only distributes the realised rental turnover among owners based on their pool share.
The risk that the operational costs of the park exceed the income allocated to EuroParcs from the rental pool lies entirely with EuroParcs as park manager.
The risk you run as an owner depends on your user model. With Investment Ownership, Holiday Ownership and Premium Ownership, you receive the predetermined returns. This payment is substantive of the rental income realised on your property (and on the park). With the Rental Ownership model, you receive a predetermined percentage of your pool share. Your pool share depends on the rental income in the rental pool.
In previous years, most owners of holiday homes at EuroParcs used a service package for minor maintenance and inventory. This package covered damage and minor maintenance up to € 250 euro. For matters that fell outside this coverage, owners received a separate invoice. Due to the inefficiency and undercoverage of the service package, we have consulted with owners to arrive at a fairer and more customer-friendly method: a mandatory surcharge per person per night. The advantage of this new method is that the user pays and that there is more extensive coverage up to €5,000 euros for damage claims. Instead of a fixed amount per owner (regardless of how much the property is used) and the variable damage costs that were passed on, a fixed amount per guest night is now used. In concrete terms, this means that € 1.25 including VAT per guest night will be charged to the booking guest.
This surcharge is not passed on to bookings made by owners themselves, personal use and business reservations. In the case of a business booking, this is contractually agreed.
For all models that permit rental, you can bring in your own guests. The Active Ownership model is beneficial for owners who bring in many of their own guests. With the Rental Ownership and Investment Ownership models, an owner can earn up to €7500 annually from reservations, for which a commission of 30% is paid (a maximum of €2250). This allows owners to bring in their own guests and achieve higher returns.
Within the Investment Owner and Rental Owners user models, EuroParcs offers owners the option of using properties other than their own, both at their own park and at other EuroParcs locations. You can purchase holiday credit for up to the value of your (expected) return, with a factor of 1 to 2. You purchase credit per 1,000 euro. So when you pay 1,000 euro, you receive 2,000 euro in credit. When you pay 2,000 euro, you receive 4,000 euro in holiday credit.
This varies depending on the user model. An overview of the services available can be found HERE Your personal offer will explain in more detail which specific services are included at which rate for your chosen user model.